The Authority has always made customer service its highest priorities and operates on the assumption that Paterson residents, transients, and tourists in the area deserve the best possible service, which includes:

• attractive, convenient and handicapped-accessible facilities
• courteous and affordable service
• safe parking environments both for consumers and their vehicles
• comprehensive parking management services and supports its economic development by contributing to the improvement of traffic flow and public safety.
• developing and managing an optimal supply of reasonably priced off-street parking.
  
• regulating the use of on-street parking
  
• maximizing revenues to the City through the efficient and effective management of PPA activities.